Change Management

Maryrose has had several assignments in the realm of Change Management. Mostly, her work in Change Management were collateral to her Process Improvement work.

Her Change Management scope of work included:

  • Current state: Identification of a site’s change management process (explicit or implied)
  • Documentation: Creating collateral that diagrammatically represents this current state (using process flow documentation tools like a value stream map perhaps)
  • Identify problem: Calling out potential areas of improvement
  • Solutioning/Communication: Proposing solutions to address problem areas
  • Selling the solution to procure funding: Developing the business case for those solutions, and
  • Execution: Managing the execution of solution(s) selected by the client

Her assignments on Change Management were executed for clients Bestbuy and Prime Therapeutics.

BESTBUY

The task at hand for client BestBuy, was preparation to handle business volume at the 2008 holiday peak season. Changes to the .com site came fast and furious, in response to the market, to support sales. These changes collided (content-wise, and in the promotion process to Production). The promotion process was pragmatic to allow for agility yet posed a lot of risk to site stability.

This work entailed identifying and documenting current process, drawing out information from hesitant resources that feared improvement would hinder expediency. Analysis was next, carefully crafting proper documentation media to maintain support from the contributing resources who executed these processes. This was followed by exploring solution options and determining timing for executing those solutions. (Sometimes, it was just putting work-arounds in place until the proper solution could be implemented.) Part of this discovery process was interviewing and recruiting external resources, preparing them to potentially execute once the solution was vetted and in the execution pipeline.

This resulted in a package of work that prepared BestBuy.com for that coming peak season. Please ask Maryrose for the type of artifacts she generated and disseminated as part of this gig.

PRIME THERAPEUTICS

Another assignment using her Change Management experience was Prime Therapeutics.

For this client, the job at hand was a Six Sigma assessment of their productionization issues, taking into account all the pipelines that fed into this process, and the existing processes already in place at the client site.

This assignment was a challenge as, despite their desire to make improvements, the client had other mitigating issues preventing them from making changes to their current process. Once again, Maryrose embarked on her process for drawing out and documenting the problems, identifying solution options and creating the collateral required to sell the solution(s) to leadership.

Please ask Maryrose for her documentation on this process (that leaves out the client-specific detail to preserve client confidentiality).